VeSoko African Marketplace
Authentic African products, delivered across the United States
Shop African groceries, fashion, beauty, hair care, home goods, and gifts from verified sellers serving the African diaspora.
VeSoko African Marketplace
Shop African groceries, fashion, beauty, hair care, home goods, and gifts from verified sellers serving the African diaspora.
Effective Date: May 12, 2024
Welcome to Vesoko, your online marketplace for authentic African products. By accessing or using this website and its services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our platform. These terms govern your use of Vesoko, your interactions with sellers, and all transactions carried out through the platform.
By using Vesoko, you agree to comply with all rules and guidelines outlined in these Terms & Conditions. Accessing or interacting with the platform indicates your full acceptance of these terms. If you do not agree with any part of these terms, you should refrain from using the website or its services. These terms govern all your activities on the platform, including browsing, purchasing, and interacting with sellers. Compliance ensures a safe, fair, and trustworthy experience for all users.
When creating an account on Vesoko, you must provide accurate, complete, and up-to-date information. You are solely responsible for keeping your account credentials confidential, including your username and password. All activities conducted through your account are your responsibility. Vesoko reserves the right to suspend or terminate accounts that violate these Terms & Conditions, provide false information, or engage in fraudulent or harmful behavior. Maintaining accurate account information ensures smooth order processing and communication.
Vesoko functions as a marketplace connecting buyers with sellers who list their products on the platform. While Vesoko strives to maintain accurate product information, descriptions, images, and prices are provided by individual sellers and may not always be error-free. Product availability, specifications, and pricing are subject to change without notice. Buyers are encouraged to review listings carefully and contact sellers for clarification. Vesoko is not responsible for discrepancies between product listings and actual items received.
Orders placed on Vesoko are subject to acceptance by the platform and the individual seller. Payment must be completed at the time of order using the provided payment methods. Vesoko uses secure payment systems to protect user information, but buyers must ensure that their payment details are accurate. Once an order is confirmed, it may not be canceled or modified unless permitted by the seller. Vesoko is not liable for declined payments due to incorrect account or card information.
Shipping times, costs, and delivery methods are determined by the seller and chosen courier service. Vesoko is not responsible for delays caused by shipping providers, customs, or other unforeseen circumstances. Risk of loss or damage passes to the buyer upon delivery. Buyers are encouraged to track their orders and report issues, such as damaged or missing items, promptly. Returns, exchanges, and refunds are handled according to the seller's policies, and Vesoko facilitates communication to resolve disputes.
Returns and refunds are governed by the policies of each individual seller. If a product is damaged, incorrect, or not as described, buyers may be eligible for a refund in accordance with seller rules. Vesoko assists in communication between buyers and sellers to ensure disputes are resolved efficiently. It is the responsibility of the buyer to initiate a return or refund request within the specified time frame set by the seller.
By providing your mobile phone number and checking the SMS opt-in box, you consent to receive SMS/text messages from the VeSoko SMS Program, including account updates, login or verification notices, order confirmations, shipping and delivery updates, seller payout or store activity updates, and customer support notifications. Message frequency varies based on your marketplace activity, orders, account events, and support activity. Message and data rates may apply. You can opt out at any time by replying STOP to any SMS message. For help, reply HELP or contact support@vesoko.com. Carriers are not liable for delayed or undelivered messages. Consent to receive SMS messages is not a condition of purchase, selling on VeSoko, or use of the platform.